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REFUND POLICY

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and details on how to write your document of a Refund Policy. You should not rely on this article as legal advice or recommendations regarding what you should do because we cannot know the specific refund policies you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and assist you in creating your own Refund Policy.

Refund Policy - the basics

A Refund Policy is a legally binding document meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Depending on local laws and regulations, online businesses selling products are sometimes required (depending on local laws and rules) to present their product return and refund policies. This is needed in some jurisdictions to comply with consumer protection laws. It may also help you avoid legal claims from customers who are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund, will the refund will be complete or partial, under which conditions the customer will receive a refund and much, much more.

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